Services

Complete services for sponsors to mitigate procurement and vendor-driven cost, time, and complexity

EMAW is a modern platform which takes advantage of technology to seamlessly integrate services, features and functions.

Service model

Clinical operations and project management services

Each service supports data quality, study oversight, endpoint consistency, and faster decision-making.

Central ratings

Our qualified clinicians conduct central ratings within the platform, taking advantage of scheduling logistics and our white-glove support team.

Outcome: improve consistency and reduce variability.

Clinical reviews

Expert and LLM-supported review of assessments, recordings, scoring patterns, and quality concerns.

Outcome: identify issues earlier and support endpoint integrity.

Blinded data analytics

Blinded visibility into study trends, data patterns, and quality signals.

Outcome: address discordance, anomalies, and outliers in real time.

Eligibility validation

Support screening and stratification using EMAs, LLMs, primary measures, diagnostic scores to generate flags for further review before inclusion.

Outcome: better subject selection.

Scale management

Managing and collecting study-specific scales and measures within configured study workflows.

Outcome: reduce manual friction and data inconsistencies.

Rater training

We conduct rater training at the study level, or specific to the platform, scales, or measures.

Outcome: reduce avoidable rating error and improve quality.

Site quality metrics

Monitor site-level data patterns, quality signals, and operational performance throughout the trial.

Outcome: earlier visibility into site execution risk.

Translations

Study-specific translation support for scales and trial materials across languages and sites.

Outcome: support consistent multilingual deployment and data collection.

LLM-based rater surveillance

LLM-generated independent scores for every clinical interview and secondary clinical reviews of all flagged recorded interviews for potential remediation.

Outcome: Reduce Rater Drift.

Why it matters

Technology enables consolidation and integration of features and services

Services integrated with the platform features enhance performance and mitigate sponsor burden.

Vendor mitigation

Sponsors need to qualify and manage fewer vendors, saving time and money.

Lower burden

Services reduce manual layers and operating complexity.

24/7 global help desk.

Site support and coverage in the US, Europe and Asia Pacific across 15 languages.

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